Hi Ben
Setting up Universal Print for the first time requires several prerequisites and steps to ensure a successful configuration. Here are some things you can check to troubleshoot the issue:
- Verify Universal Print license: Confirm that your organization has an active Universal Print license. Universal Print requires a separate license, and simply having an E3 or E5 license may not automatically include Universal Print. Contact Microsoft Support or your license provider to ensure that your organization has the appropriate Universal Print licensing.
- Confirm Azure AD Connect synchronization: Ensure that Azure AD Connect is set up and synchronized properly between your on-premises Active Directory and Azure AD. Universal Print relies on Azure AD for user and printer synchronization. Make sure that user accounts and printers are synchronized correctly.
- Check Universal Print setup permissions: Ensure that you have the necessary permissions to set up Universal Print. As a Global Administrator, you should have the required rights. However, it's essential to double-check that no custom role-based access control (RBAC) policies or other restrictions are preventing you from registering the Universal Print connector.
- Update Universal Print connector: Ensure that you have the latest version of the Universal Print connector installed on your print server. Microsoft regularly releases updates to improve functionality and fix issues. Visit the Universal Print connector download page to download and install the latest version.
- Verify network connectivity: Ensure that the print server running the Universal Print connector has proper network connectivity to Azure. Check for any firewall or proxy settings that might be blocking the connection to the required Azure services.
- Review event logs: Check the event logs on the print server for any error or warning messages related to Universal Print. The event logs can provide valuable information to identify any issues or errors that might be preventing the registration process.
- Contact Microsoft Support: If the above steps do not resolve the issue, it is recommended to contact Microsoft Support for further assistance. They can help troubleshoot the specific issue you're facing and provide guidance based on your environment and configuration.
By reviewing these aspects and following the recommended steps, you should be able to identify and resolve the issue with setting up Universal Print on your Windows Server 2019 print server.