Hello
Thank you for posting in our Q&A forum.
First of all, you need to confirm whether you are using a desktop computer or a laptop computer?
You can troubleshoot sound problems from the following aspects:
- Does the operating system have sound?
- Is there a question mark or exclamation mark in the device manager?
- Is there sound from the connected speaker?
- Is there any sound when running other games?
- Is it normal to update the sound card driver?