25,132 questions
Unable to access Azure resources
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 48%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB2%3C/text%3E%3C/svg%3E)
BKS-2027
10
Reputation points
Hey,
I'm having the following error message when I try to access some of the azure resources (e.g. Active Directory Users).
Also, I am unable to create support tickets (apparently) for the same reason.
The error is the following when I try to access Active Directory Users:
The portal encountered an issue while attempting to retrieve access tokens. We suggest attempting to sign in again, or alternatively, continuing without access tokens, although this may result in a suboptimal user experience. Additional details: interaction_required: AADSTS16000: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'redacted'(Microsoft_AAD_UsersAndTenants) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: a3f74968-efb5-4aa2-b400-df8f6f68bf00 Correlation ID: e1973312-3ec3-4110-a450-f7319ab69a6d Timestamp: 2023-05-29 14:44:29Z.
I'm I doing something wrong?
Thank you in advance.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
{count} votes
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Alfredo Revilla - Upwork Top Talent | IAM SWE SWA 27,526 Reputation points Moderator2023-05-31T10:17:14.41+00:00 Hello @BKS-2027 , I will be working on your question and will come back with an answer ASAP.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 6%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMR%3C/text%3E%3C/svg%3E)
Martin Rieth 1 Reputation point2023-06-07T17:15:11.6666667+00:00 I have a similiar problem:
While working on AzureDataFactory i get the following message, and only restarting chrome browser and reloading will fix it for a while ...My error message is:
Interaction required:
The portal encountered an issue while attempting to retrieve access tokens. We suggest attempting to sign in again, or alternatively, continuing without access tokens, although this may result in a suboptimal user experience. Additional details: no_tokens_found: No refresh token found in the cache. Please sign-in ...This error started almost a week ago, so i guess the reason might be the same...
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Alfredo Revilla - Upwork Top Talent | IAM SWE SWA 27,526 Reputation points Moderator
2023-06-09T05:32:37.6266667+00:00 @BKS-2027 , @Martin Rieth, please Collect a network trace in the browser and send us the exported HAR file to azcommunity@microsoft.com with Subject Attn: Alfredo Revilla.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 57.00000000000001%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETT%3C/text%3E%3C/svg%3E)
tam tran 0 Reputation points2023-08-07T12:51:58.96+00:00 Hi, I have the same problem. Coulc you please help us with this issue? Thanks!
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 3%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELK%3C/text%3E%3C/svg%3E)
Llewellyn Krull 0 Reputation points2023-08-11T07:45:52.4633333+00:00 Hi I too am having this error code: AADSTS16000
Was there a solution to resolving this yet? -
Alfredo Revilla - Upwork Top Talent | IAM SWE SWA 27,526 Reputation points Moderator
2023-08-11T20:41:15.0933333+00:00 Hello, please follow the instructions provided in my latest comment.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 99%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
Byzantium 0 Reputation points2023-09-20T16:55:09.74+00:00 +1 on experiencing the issue. @Alfredo Revilla below is the log you requested. Here is the only failing request
Invoke-WebRequest -UseBasicParsing -Uri "https://login.microsoftonline.com/f8cdef31-a31e-4b4a-93e4-5f571e91255a/oauth2/v2.0/token" ` -Method POST ` -UserAgent "Mozilla/5.0 (X11; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/117.0" ` -Headers @{ "Accept" = "*/*" "Accept-Language" = "en-US,en;q=0.5" "Accept-Encoding" = "gzip, deflate, br" "Referer" = "https://portal.azure.com/" "Origin" = "https://portal.azure.com" "Sec-Fetch-Dest" = "empty" "Sec-Fetch-Mode" = "cors" "Sec-Fetch-Site" = "cross-site" } ` -ContentType "application/x-www-form-urlencoded;charset=utf-8" ` -Body "client_id=0a2057a8-149c-40ca-859e-98de032535fb&scope=a0e1e353-1a3e-42cf-a8ea-3a9746eec58c%2F.default%20openid%20profile%20offline_access&grant_type=refresh_token&client_info=1&x-client-SKU=msal.js.browser&x-client-VER=2.37.0&x-client-OS=&x-client-CPU=&x-ms-lib-capability=retry-after, h429&x-client-current-telemetry=5|61,0,,,|,&x-client-last-telemetry=5|2|61,07288b94-c692-44d8-b386-fd8bc33d6b64,864,7871d56b-edf6-489a-b4fc-e4d12075dd10|external_account_not_found,interaction_required|2,0&client-request-id=ce106028-6cc0-4eb7-9a27-c13790b96500&refresh_token=<redacted>&brk_client_id=c44b4083-3bb0-49c1-b47d-974e53cbdf3c&redirect_uri=brk-c44b4083-3bb0-49c1-b47d-974e53cbdf3c%3A%2F%2Fportal.azure.com"Response-Headers:
HTTP/1.1 400 Bad Request Cache-Control: no-store, no-cache Pragma: no-cache Content-Type: application/json; charset=utf-8 Expires: -1 Strict-Transport-Security: max-age=31536000; includeSubDomains X-Content-Type-Options: nosniff Access-Control-Allow-Origin: * Access-Control-Expose-Headers: Content-Length,Content-Encoding,x-ms-request-id Access-Control-Allow-Methods: POST, OPTIONS P3P: CP="DSP CUR OTPi IND OTRi ONL FIN" x-ms-request-id: d6d5b5e5-6476-4fe6-aea4-24704a2a5b00 x-ms-ests-server: 2.1.16368.8 - SCUS ProdSlices x-ms-clitelem: 1,50020,0,128399.3291, Referrer-Policy: strict-origin-when-cross-origin X-XSS-Protection: 0 Set-Cookie: fpc=AhkjZfkZxm1LhPtSjOE-mHOeQHSKAQAAAPoXndwOAAAA; expires=Fri, 20-Oct-2023 16:42:34 GMT; path=/; secure; HttpOnly; SameSite=None x-ms-gateway-slice=estsfd; path=/; secure; samesite=none; httponly stsservicecookie=estsfd; path=/; secure; samesite=none; httponly Date: Wed, 20 Sep 2023 16:42:34 GMT Content-Length: 848Response-Body:
{"error":"invalid_grant","error_description":"AADSTS50020: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '0a2057a8-149c-40ca-859e-98de032535fb'(Microsoft Azure Marketplace) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.\r\nTrace ID: d6d5b5e5-6476-4fe6-aea4-24704a2a5b00\r\nCorrelation ID: 94da1959-f972-46c4-b87e-027b98655470\r\nTimestamp: 2023-09-20 16:42:34Z","error_codes":[50020],"timestamp":"2023-09-20 16:42:34Z","trace_id":"d6d5b5e5-6476-4fe6-aea4-24704a2a5b00","correlation_id":"94da1959-f972-46c4-b87e-027b98655470","error_uri":"https://login.microsoftonline.com/error?code=50020","suberror":"external_account_not_found"} -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 40%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEB%3C/text%3E%3C/svg%3E)
Esteban Betancourt 0 Reputation points2023-09-21T18:55:17.3966667+00:00 Hi, I am also seeing the same error.
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