Login problem with Microsoft Authenticator

Question

Jinhyun Kim 1

Hi.

I have a problem with login.

I have an ID as '******@hansono.com', but

I have another id called as user principal name, 'whiterens_hansono.com#EXT#@hansono2015.onmicrosoft.com'.

Only with using user principal name, I cannot login because of authenticator problem.

My microsoft authenticator doesn't have the id in the list, but everytime I try to login, it require

authenticator verification.

I can't even add an id to the authenticator because it also require verification code from authenticator...

How can I fix this problem?

Anonymous

2023-05-30T05:45:44.7466667+00:00

The microsoft partner center tag only handles questions about registering a developer account and publishing apps to the Microsoft Store. Your question out of the scope of the tag.
Jinhyun Kim 1 Reputation point

2023-05-30T06:08:59.52+00:00

Dear Roy Li.

Thanks. then where can I ask for this question?
Anonymous

2023-05-30T07:10:20.7666667+00:00

You could try to ask this question in Microsoft Community here: https://answers.microsoft.com/en-us
Jinhyun Kim 1 Reputation point

2023-05-30T07:13:19.3566667+00:00

Thank you very much! I'll close this question.

Your answer

Anonymous

2023-05-30T05:45:44.7466667+00:00

The microsoft partner center tag only handles questions about registering a developer account and publishing apps to the Microsoft Store. Your question out of the scope of the tag.
Jinhyun Kim 1 Reputation point

2023-05-30T06:08:59.52+00:00

Dear Roy Li.

Thanks. then where can I ask for this question?
Anonymous

2023-05-30T07:10:20.7666667+00:00

You could try to ask this question in Microsoft Community here: https://answers.microsoft.com/en-us
Jinhyun Kim 1 Reputation point

2023-05-30T07:13:19.3566667+00:00

Thank you very much! I'll close this question.