authenticator app

irma maghalashvili 25 Reputation points

hello. I have problem with signing in teams. I am required to enter number in authenticator app but it doesn't shows me where to enter it. first step is to approve entering,which I am doing but then asks me to enter number and authenticator app does not appears anything

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. irma maghalashvili 25 Reputation points

    I did all this steps during las week, it still does not works.

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  2. VasimTamboli 4,785 Reputation points

    to resolve the issue:

    Make sure you have the latest version of the Microsoft Authenticator app installed on your device. Check for any available updates in the app store and install them if necessary.

    Restart your mobile device. Sometimes, a simple restart can help resolve temporary glitches.

    Clear the cache and data of the Microsoft Authenticator app:

    • On Android: Go to Settings > Apps > Microsoft Authenticator > Storage > Clear cache/Clear data.
    • On iOS: Delete the app and reinstall it from the App Store.

    Verify that the correct account is added in the Microsoft Authenticator app:

    • Open the Microsoft Authenticator app.
    • Check if the account associated with Microsoft Teams is added in the app. If not, you may need to add it manually or scan a QR code provided by your organization's IT department.

    If none of the above steps work, you can try removing and re-adding your account in the Microsoft Authenticator app:

    • Open the Microsoft Authenticator app.
    • Navigate to the account list or settings section.
    • Find the account associated with Microsoft Teams.
    • Remove or delete that account from the app.
    • Add the account again by scanning a QR code or entering the necessary details.

    If the issue persists after following these steps, it's recommended to reach out to your organization's IT support or Microsoft Support for further assistance

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