Windows 10 May 2023 Update KB5026435 Fails with error 0x80073701

Question

Hello,

I have updated my windows 10 laptop last week (the update was recommended) and since then it keeps shutting down randomly.

I noticed that there was also an optional update that was not installed and when I tried to do so it fails every time. From what I have red on specialized blogs and forums, this update might be the cause for the random shut downs.

I have tried the following without success:

• 1 Check internet connection
• 2 Free up some disk space
• 3 Try to install the Windows update again
• 4 Start windows clean boot State
• 5 Try Windows Update Troubleshooter
• 6 Reset Windows Update cache
• 7 Switch google DNS
• 8 Repair Corrupted Windows System Files
• 9 Update Windows 10 Offline

Nothing worked.

When I started windows in a clean boot State, the internet adapter was not avalable at all so no internet and impossible to run the update manager...

Any thoughts on how I can fix this?

Answer 1

Hi.

What is the way you try to update, manual or auto-update?

You can try to install the update manually under this link:

https://www.catalog.update.microsoft.com/Search.aspx?q=KB5026435

If that doesn't work, I recommend that you collect the following logs to identify the problem: windowsupdate.log，CBS.log.

Please refer to : https://learn.microsoft.com/en-us/windows/deployment/update/windows-update-logs

Hope the information is helpful.

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Answer 2

Hi Kiril,

Issue: Windows Update based on article KB5026435, May 10^th, 2023, fails to install with an error 0x80073701.

Observation: We tried to Update Windows via optional Updates using Advanced options in Windows Updates under settings. The Windows Update fails to install with an error code 0x80073701 and resulted in random shutdowns. It seems that you are not connected to a Wi-Fi connection. We also observed red {marks/indication} on specialized blogs and forums. We tested windows in a clean boot, but internet adapter was not available, then we couldn’t run an update manager in Settings.

Troubleshooting

Please refer a KB article mentioned below before proceeding with troubleshooting.

May 23, 2023—KB5026435 (OS Build 19045.3031) Preview - Microsoft Support

·         We first need to ensure that the Windows 10 machine is connected to an Internet, either through a Wi-Fi or a LAN cable. Please ensure that your machine is fully backed up including data files and bookmarks.

·         Boot the machine on a Safe mode with Networking

·         Restore Windows firewall to default settings.

·         Reiterate the steps you already followed in a Safe mode again.

·         Perform Disk Cleanup.

·         Open Command Prompt as an administrator.

Try to execute the commands given below, press Enter after each one.

SC config wuauserv start= auto

SC config bits start= auto

SC config cryptsvc start= auto

SC config trustedinstaller start= auto

net stop bits

net stop wuauserv

net stop appidsvc

net stop cryptsvc

net stop msiserver

ren %systemroot%\System32\Catroot2 oldcatroot2

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

Del “%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat

Exit command prompt.

·         Delete the $Windows.~BT & $Windows.~WS folders in the base drive.

·         Open Command Prompt as an administrator and run the following commands:

takeown /F C:$Windows.~BT* /R /A icacls C:$Windows.~BT*.* /T /grant administrators:F

rmdir /S /Q C:$Windows.~BT\

·         Once the command is executed run the below command:

takeown /F C:$Windows.~WS* /R /A

icacls C:$Windows.~WS*.* /T /grant administrators:F

rmdir /S /Q C:$Windows.~WS\

Once the command is executed type ‘exit’ to close the command prompt window.

·         To re-register BITS and Windows Update files, you will have to type all the commands in elevated Command Prompt (followed by Enter) provided below:

regsvr32.exe atl.dll

regsvr32.exe urlmon.dll

regsvr32.exe mshtml.dll

regsvr32.exe shdocvw.dll

regsvr32.exe browseui.dll

regsvr32.exe jscript.dll

regsvr32.exe vbscript.dll

regsvr32.exe scrrun.dll

regsvr32.exe msxml.dll

regsvr32.exe msxml3.dll

regsvr32.exe msxml6.dll

regsvr32.exe actxprxy.dll

regsvr32.exe softpub.dll

regsvr32.exe wintrust.dll

regsvr32.exe dssenh.dll

regsvr32.exe rsaenh.dll

regsvr32.exe gpkcsp.dll

regsvr32.exe sccbase.dll

regsvr32.exe slbcsp.dll

regsvr32.exe cryptdlg.dll

regsvr32.exe oleaut32.dll

regsvr32.exe ole32.dll

regsvr32.exe shell32.dll

regsvr32.exe initpki.dll

regsvr32.exe wuapi.dll

regsvr32.exe wuaueng.dll

regsvr32.exe wuaueng1.dll

regsvr32.exe wucltui.dll

regsvr32.exe wups.dll

regsvr32.exe wups2.dll

regsvr32.exe wuweb.dll

regsvr32.exe qmgr.dll

regsvr32.exe qmgrprxy.dll

regsvr32.exe wucltux.dll

regsvr32.exe muweb.dll

regsvr32.exe wuwebv.dll

·         To reset Winsock, type netsh winsock reset and netsh winhttp reset proxy commands. Press Enter after each of them as usually.

·         Restart BITS, Windows Update, Cryptographic, MSI Installer services by entering the following commands each followed by Enter:

net start bits

net start wuauserv

net start appidsvc

net start cryptsvc

net start msiserver

·         Run the following DISM commands as admin:

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

DISM /online /cleanup-image /startcomponentcleanup /resetbase

DISM /online /cleanup-image /startcomponentcleanup

·         Perform a SFC scan (Run {SFC/Scannow} in CMD with Admin rights).

·         Run Check disk [{Run CHKDSK /f}, { Run CHKDSK /r} and {Run CHKDSK /b}]

·         Run the below command in elevated command prompt to clean up driver packages inside Windows:

rundll32.exe pnpclean.dll,RunDLL_PnpClean /DRIVERS /MAXCLEAN

·         Explore WinRE options, Troubleshoot/Reset your Windows 10 machine.

Please update with your findings/results!

Sincerely,

CK