We cannot access folders shared in OneDrive.

Question

WE receive message below when try to access folder shared by our client. The same folder is shared by the same person with others within our organization and they are able to open it while I am not. Can you please let me know what can be the problem.

Answer 1

Hi @Stewart, Lina (Citco),

Please firstly make sure the person who shared the folder has given you access to the folder. Let the person click Manage access in OneDrive and check if your account is under the People list.

Hope the information can help you. And if there is any unclear or misunderstanding, please feel free to post back and we’ll continue to provide support all the time!

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.