We cannot access folders shared in OneDrive.

Stewart, Lina (Citco) 0 Reputation points
2023-05-31T09:34:06.07+00:00

WE receive message below when try to access folder shared by our client. The same folder is shared by the same person with others within our organization and they are able to open it while I am not. Can you please let me know what can be the problem.

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OneDrive
OneDrive
A Microsoft file hosting and synchronization service.
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  1. AllenXu-MSFT 16,086 Reputation points Microsoft Vendor
    2023-06-01T02:31:07.6066667+00:00

    Hi @Stewart, Lina (Citco),

    Please firstly make sure the person who shared the folder has given you access to the folder. Let the person click Manage access in OneDrive and check if your account is under the People list.

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