We cannot access folders shared in OneDrive.

Stewart, Lina (Citco) 0 Reputation points

WE receive message below when try to access folder shared by our client. The same folder is shared by the same person with others within our organization and they are able to open it while I am not. Can you please let me know what can be the problem.

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A Microsoft file hosting and synchronization service.
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  1. AllenXu-MSFT 18,361 Reputation points Microsoft Vendor

    Hi @Stewart, Lina (Citco),

    Please firstly make sure the person who shared the folder has given you access to the folder. Let the person click Manage access in OneDrive and check if your account is under the People list.

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