SCCM SUP Synchronization success but no new updates

王薇 101 Reputation points

I have SCCM CAS server with SUP role. I noticed that there aren't updates on the SCCM console for September and October. When I go and try to manual sync, the sync process completed successfully. However, it didn't bring any new updates. I go to WSUS console and noticed the 'successful' synchronization ended as canceled in WSUS console. This might be the reason that no new updates coming. However, I did not cancel anything. This happened to all syncs (both auto schedue and manual).

Can someone give suggestion?33023-1.png32976-2.png

Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
11,754 questions
Microsoft Configuration Manager Updates
Microsoft Configuration Manager Updates
Microsoft Configuration Manager: An integrated solution for for managing large groups of personal computers and servers.Updates: Broadly released fixes addressing specific issue(s) or related bug(s). Updates may also include new or modified features (i.e. changing default behavior).
927 questions
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Accepted answer
  1. 王薇 101 Reputation points

    Hi, issue appears to be sloved after performing a "Site Reset" on our CAS. Steps:
    Go and run Configuration Manager Setup Wizard, select "Perform site maintenance or reset this site" and next till the end. Then it works.

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6 additional answers

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  1. Amandayou-MSFT 11,021 Reputation points

    Hi @王薇 ,

    Could we check if the classification and product of SUP properties check correctly? If not, maybe the update could not shown on the console.


    Besides, we could check the classification and product selected in Wsyncmgr.log, here is the screenshot could be referred to:


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  2. Eswar Koneti 2,191 Reputation points

    you need to check the wsyncmgr.log,WSUSCtrl.log and WCM.log for sync status and errors. Not recommended to touch the WSUS console for any actions when it using ConfigMgr.

    If the response is helpful, please click "Accept Answer" and upvote it.

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  3. 王薇 101 Reputation points

    Hi, Eswar, thanks for the input. I did not do any change from WSUS Console.
    There appears no errors in these logs:
    In WCM.log, it repeat below every hour:

    In WSUSCtrl.log, it repeats below every 57 minutes:

    I attached the wsyncmgr.log, see 10/16 6:43PM ~ 10/16 6:59PM. Appears no errors then. Can someone share some light?

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  4. 王薇 101 Reputation points

    Yes, I have selected the classifications and products I need.
    Requested categories: Product=Office 2016, Product=Office 365 Client, Product=Windows Server 2016, Product=Office 2019, Product=Office 2013, Product=Windows 10, Product=Windows 10, version 1903 and later, Product=Windows 7, Product=Windows Server 2012 R2, Product=Windows Server 2019, Product=Windows Server 2008 R2, UpdateClassification=Security Updates, UpdateClassification=Update Rollups, UpdateClassification=Upgrades, UpdateClassification=Updates, UpdateClassification=Critical Updates