SCCM SUP Synchronization success but no new updates

王薇 101 Reputation points
2020-10-17T01:58:18.837+00:00

I have SCCM CAS server with SUP role. I noticed that there aren't updates on the SCCM console for September and October. When I go and try to manual sync, the sync process completed successfully. However, it didn't bring any new updates. I go to WSUS console and noticed the 'successful' synchronization ended as canceled in WSUS console. This might be the reason that no new updates coming. However, I did not cancel anything. This happened to all syncs (both auto schedue and manual).

Can someone give suggestion?33023-1.png32976-2.png

Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
11,754 questions
Microsoft Configuration Manager Updates
Microsoft Configuration Manager Updates
Microsoft Configuration Manager: An integrated solution for for managing large groups of personal computers and servers.Updates: Broadly released fixes addressing specific issue(s) or related bug(s). Updates may also include new or modified features (i.e. changing default behavior).
927 questions
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Accepted answer
  1. 王薇 101 Reputation points
    2020-10-21T05:06:57.52+00:00

    Hi, issue appears to be sloved after performing a "Site Reset" on our CAS. Steps:
    Go and run Configuration Manager Setup Wizard, select "Perform site maintenance or reset this site" and next till the end. Then it works.

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6 additional answers

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  1. Amandayou-MSFT 11,021 Reputation points
    2020-10-19T04:23:02.13+00:00

    Hi @王薇 ,

    Could we check if the classification and product of SUP properties check correctly? If not, maybe the update could not shown on the console.

    33159-10192.png

    Besides, we could check the classification and product selected in Wsyncmgr.log, here is the screenshot could be referred to:

    ![33195-10193.png]3


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  2. Eswar Koneti 2,191 Reputation points
    2020-10-17T15:52:26.953+00:00

    you need to check the wsyncmgr.log,WSUSCtrl.log and WCM.log for sync status and errors. Not recommended to touch the WSUS console for any actions when it using ConfigMgr.

    Regards,
    Eswar
    www.eskonr.com
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  3. 王薇 101 Reputation points
    2020-10-18T07:51:45.4+00:00

    Hi, Eswar, thanks for the input. I did not do any change from WSUS Console.
    There appears no errors in these logs:
    In WCM.log, it repeat below every hour:
    33087-1.png

    In WSUSCtrl.log, it repeats below every 57 minutes:
    33088-2.png33058-wsyncmgr.txt

    I attached the wsyncmgr.log, see 10/16 6:43PM ~ 10/16 6:59PM. Appears no errors then. Can someone share some light?

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  4. 王薇 101 Reputation points
    2020-10-20T02:33:37.147+00:00

    Yes, I have selected the classifications and products I need.
    Requested categories: Product=Office 2016, Product=Office 365 Client, Product=Windows Server 2016, Product=Office 2019, Product=Office 2013, Product=Windows 10, Product=Windows 10, version 1903 and later, Product=Windows 7, Product=Windows Server 2012 R2, Product=Windows Server 2019, Product=Windows Server 2008 R2, UpdateClassification=Security Updates, UpdateClassification=Update Rollups, UpdateClassification=Upgrades, UpdateClassification=Updates, UpdateClassification=Critical Updates