Backup Mars error

Question

the current operation failed due to an internal service error [0x22317}. please retry the operation after some time.if the issue persists please contact microsoft support

Answer 1

@jihad majed I understand that your MARS backup is failing with an error [0x22317}. Did you retry the operations?

If that did not help, suggest you follow the steps from troubleshooting guide - https://learn.microsoft.com/en-us/azure/backup/backup-azure-mars-troubleshoot#the-activation-did-not-complete-successfully

Additionally you can follow these steps:

1. Check the network connectivity between the server and Azure. Make sure that the server can connect to the internet and that there are no firewall rules blocking the connection.

Check the Azure Backup agent logs for any errors or warnings. The logs are located in the following directory: C:\Program Files\Microsoft Azure Recovery Services Agent\Temp\WABackup_\DPMLogs.

Restart the Azure Backup agent service on the server. You can do this by running the following command in an elevated command prompt: "net stop obengine && net start obengine".

If the issue persists, you can try to uninstall and reinstall the Azure Backup agent on the server.

If none of these steps resolve the issue, you may need to contact Azure backup technical support team for further assistance.

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