Hello @Carolina Dias Morini
Welcome to Microsoft Q&A.
First of all, this is a exclusive English forum, please do not use portugues here.
unfortunately in this space there is nothing we can say that will solve it.
you must contact support directly about certification
https://trainingsupport.microsoft.com/en-us/mcp
or direct to PersonVue team to check your exam.
https://home.pearsonvue.com/microsoft/contact
I hope this help u.
good luck