Unable to access OneDrive

Question

My entire tenant is unable to access OneDrive eventhough all users are assigned either an E3 or M365 Premium license. OneDrive client apps no longer connect, can't attach files to chats/channels within Teams, can't access user OneDrive links in the Admin Center, and Teams meeting recordings will not upload automatically to OneDrive. Support ticket has been opened but they are stumped and my company is suffering from this. Any help is appreciated. Thank you.

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Answer 1

Hi

Great to know that the issue has already been resolved and thanks for sharing the solution so that others experiencing the same thing can easily reference this!

Since the Microsoft Q&A community has a policy that the question author cannot accept their own answer. They can only accept answers by others, I'll repost your solution in case you'd like to Accept the answer.

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case title: Unable to access OneDrive

Issue Symptom: 0X8004deed

 

Resolution: Solve the problem after running the diagnostic tool.

Answer 2

Hi @Chris Sykes

Please try these methods to fix OneDrive:

1.Unable to access OneDrive:
Before changing the configuration of your computer, check if your Internet is fine. To do the same, we can use various Internet Speed Testers. In case, the Internet is slow, reboot your computer as well as the network device, which is your Router.

2. Enable TSL Protocols: 

Transport Security Layer Protocols or Transport Security Layer Protocols Help in Creating A Secure Internal for Our Network. On Our Win DOWS Computer, TLS 1.0, TLS 1.1, and TLS 1.2 Services Manage the Protocol in Question. by default, they are enabled, but if for some reason, they are disabled on your system, follow the steps given below to change their state.

step1. Open Run by Win + R.

step2. Type “inetcpl.cpl” and click Ok.

step3. Once the Internet Properties window appears, go to Advanced.

step4. Go to Security, and tick the box associated with TLS 1.0, TLS 1.1, and TLS 1.2.

step5.Finally, click on Apply > Ok and reboot yourcomputer and log in to OneDrive.

3.Disable Proxy or VPN:
If you are connected to a Proxy or a VPN, you can bypass the restriction imposed by the ISP. However, bypassing the restriction can stop you from accessing some of the services such as OneDrive. In that case, disable the proxy server. If you You are using a VPN, make sure to disable that too.

4.Reset the OneDrive client application:

If nothing worked, your last resort is to reset the OneDrive application installed on your computer. Resetting the application will not just clear the cache but also resolve misconfigurations. To reset the OneDrive app, follow the steps mentioned below.

step1.Run the following command in the Run dialog box (Win + R).

%localappdata%\Microsoft\OneDrive\onedrive.exe /reset

step2.After resetting the app, restart your computer and then check if the issue is resolved.

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