Unable to Login to Azure DevOps Portal

Yogesh Kumar 0 Reputation points

I am writing to seek assistance with accessing the Azure DevOps (ADO) portal. Unfortunately, One of my team members is currently unable to log in to her account, and We have exhausted the available troubleshooting steps on my end.

She uninstalled the Microsoft Authenticator app from her device, which she previously used for two-factor authentication (2FA) during the login process. As a result, She is unable to complete the 2FA step and gain access to the ADO portal.

She has attempted to use alternative verification methods, such as receiving a verification code via email or SMS, but these options do not appear during the login process. We are therefore unable to proceed further and access her ADO account.

If there are any alternative methods or steps that we can take to regain access to her ADO account, please provide detailed instructions.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Konstantinos Passadis 17,456 Reputation points MVP

    Hello @Yogesh Kumar !

    Welcome to Microsoft QnA!

    Is the setting from the Security Defaults ? or it is a Conditonal Access ?

    anyway i need some info

    Have you access on the Azure AD Portal as a Global Admin?

    IF yes

    1. Sign in to the Azure portal.
    2. On the left, select Azure Active Directory > Users > All Users
    3. Choose the user you wish to perform an action on and select Authentication Methods.
    4. Click Require re-register MFA and save.
    5. User's image

    Let the use try to go to https://mysignins.microsoft.com

    Is it possible to login ?

    I hope this helps!

    Kindly mark the answer as Accepted and Upvote in case it helped!