Unable to save changes to auto attendant when removing operator

Question

Unable to save changes to auto attendant when removing operator

Clay W. Ginn 1

I am attempting to remove the operator from our auto-attendant and I keep receiving this error message:

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I can make other changes and it appears to save just fine. Any ideas?

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Answer 1

Anonymous

Hi

Could you please tell me:

Can you add operators or change operators but just not remove operators?

If you don't need an operator, you can select the No operator option.

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If you need an operator, make sure the operator field is not empty.

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Clay W. Ginn 1 Reputation point

2023-06-02T13:13:23.8533333+00:00

I can change the operator, but I can't remove it. When I select the No operator option and attempt to save is when I receive the error message.
Anonymous

2023-06-05T07:03:45.3+00:00

Hi,

You can recreate an Auto attendant and see if the error occurs
Clay W. Ginn 1 Reputation point

2023-06-05T14:12:25.7033333+00:00

Is that the only option? I really don't want to recreate everything on that auto-attendant.
Clay W. Ginn 1 Reputation point

2023-06-05T15:35:37.72+00:00

I tried to make a new auto attendant with no operator, but this was the result.
Anonymous

2023-06-06T01:23:29.5866667+00:00

According to the screenshot you provided, you need to give your auto attendant a name.
Anonymous

2023-06-08T09:36:42.86+00:00

Hi

I am checking the status of this case. Please let us know if you would like further assistance.
Meanwhile, if the reply is helpful to you, please try to mark it as an answer to help others who encounter the same issue and read this thread.
Thank you for your understanding and patience!
Anonymous

2023-06-27T08:07:20.9766667+00:00

Hi Clay W. Ginn

I am checking the status of this case. Please let us know if you would like further assistance.
Meanwhile, if the reply is helpful to you, please try to mark it as an answer to help others who encounter the same issue and read this thread.
Thank you for your understanding and patience!

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Unable to save changes to auto attendant when removing operator

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