TC8 not able to join device - error "We couldnt connect you to the meeting"

Zahid 1 Reputation point
2023-06-02T10:37:59.5366667+00:00

Since 1st June, we are not able to join our Teams call via Poly TC8 controller. We able to join the meeting if we are join using the Poly Studio X directly (USB mouse attached). Reboot and resign to the device don't solve the issue and temporarily we need to use the mouse to join the call.

Just want to check if this happen to anyone else as well and what are solution.

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. Zahid 1 Reputation point
    2023-06-06T03:01:27.2633333+00:00

    Hi @SokiGuo-MSFT ,

    We currently running on the latest firmware and Teams Apps. I did find few other users having the same problem under the Poly Community page.

    https://community.poly.com/t5/Video-Endpoints/x50-x30-we-couldnt-connect-you-to-the-meeting-message-on-tablet/m-p/121450#M16886