Windows 10 VDI - We can't sign into your account

Spencer Cook 1 Reputation point
2023-06-02T12:48:40.92+00:00

We've setup a group of servers with Windows server 2022. On this is Hyper V and some Windows 10 VDI's. Gold image created, apps installed and sys-prepped. VDI's created and scripts to add to Domain etc all work fine.

Users log into the web front end perfectly fine. They log into the VDI desktop perfectly fine and all works except when user profile disks are enabled and location specified (\server\share), users recieve the error "We can't sign into your account." They have an option to shut down or continue. If they continue a temp account folder is used.

As soon as we disable profile disks, all works fine, except user state etc isn't stored. We've even tried giving the everyone group full access to share and folder path.

Any idea's how to fix this? I've seen lots of questions but no definite answers.

Thanks.

Windows for business | Windows Client for IT Pros | Networking | Network connectivity and file sharing
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Limitless Technology 44,776 Reputation points
    2023-06-05T11:48:16.5233333+00:00

    Hello there,

    I would suggest you have a quick look on the Recommended settings for VDI desktops and tune your settings in your environment based on this article https://learn.microsoft.com/en-us/windows-server/remote/remote-desktop-services/rds-vdi-recommendations

    Try temporarily disabling your antivirus software or any other app that might scan your device during sign-in.

    If you continue to experience issues signing in with your original profile, disable Windows Defender services: Open the Services app by typing services in the search box on the task bar and selecting it from the list of results. Then, find the Windows Defender Advanced Threat Protection and Microsoft Defender Antivirus services, right-click each of them, select Properties, and change Startup Type to Disabled, selecting OK after each change. Restart your device in normal mode and try to sign in with your original profile. (Note: After troubleshooting and resolving the issue, remember to set the Windows Defender services back to Automatic.)

    Hope this resolves your Query !!

    --If the reply is helpful, please Upvote and Accept it as an answer–

    0 comments No comments

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.