can't create new message in Outlook app on Mac

Question

My Mac has automatically updated to the new Outlook version and since then, it has been HELL. I receive new e-mails and all past emails, contacts and calendar have been updates.

However, I can't send any new email (the send button is not enabled) or answer, forward any emails I have (message: can't Create New Message) without any explanation pops in my screen.

Please help me!

Answer 1

Hi @Marcio Ribeiro ,

Welcome to our forum!

However, I can't send any new email (the send button is not enabled) or answer

Based on my test, i can send email successfully in my New Outlook for Mac, the send button is as shown in the below figure:

Do you mean the Send button is greyed out? If so, please first type some words in the email body and check if the send button is enabled.

If not, please provide a screenshot of the issue for our better research. (To avoid privacy leakage, please remember to hide your personal information.)

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Answer 2

Hello, I have the same issue! - How do i resolve this urgently?

I can't reply to any emails, I am a delegate and the send button is greyed out