Cannot add custom background for Teams meetings

Question

I follow these instructions to add a CUSTOM background (a jpg or png stored on my OneDrive):

1. Open Microsoft Teams.
2. Click the Meet button (or start the pre-call).
3. Teams start meeting
4. Turn on the Camera toggle switch.
5. In the preview before the video meeting, click the “Background filters” option.
6. Teams background filters
7. Click the Add new option.
8. Teams add custom background image
9. Select the image to use as the background for the video call.

Click the Open button.

1. Once you complete the steps, the background will include your custom image during the meeting. It’s worth noting that the custom image must be at least 360 x 360 pixels up to 2048 x 2048, and the file type has to be .jpg, .jpeg, .png, or .bmp.

I would assume that now, I would be able to select the image I just added to use as my background. However, this is not the case. The image is never added to the list of images I can select for the background. Am I doing something wrong? How can I get a custom background to show behind me during a meeting?

Answer 1

Hi.

Since I changed to "New Microsoft Teams" (preview) experience, I'm unable to add my own background images for Teams Meetings.

If I roll back to the "regular" version I can add my own images.

Have the new teams any limitation regarding meeting backgrounds?

Answer 2

Hi,

Before setting up custom meeting backgrounds for your Teams Meetings, check to make sure you have the following items:

1. Access to the Teams Premium SKU
2. You’re an admin with access to the Teams admin center or you’ve been assigned a customization policy
3. You've enabled the custom background policy
4. Your background images meet the required specifications

As an admin, to create custom backgrounds, you'll need to create a new meeting customization policy or modify the organizational global default policy. To enable the custom background policy, admins will perform the following steps:

1. Open the Teams admin center
2. Select Meetings from the navigation pane

3.Under Meetings, there are two ways to access the custom background policy. You could select Customization Policies to select an existing policy or create a new one. Alternatively, you could select Meeting Policies and then select the Custom meeting images button in the upper right hand corner.

4.Within your chosen policy, navigate to the Custom Meeting Backgrounds section

5. Toggle the Custom backgrounds setting from off to on to enable the setting
6. Select Save

Now that you’ve enabled the custom background policy, you can upload your custom background images. These images will appear on the end users’ interfaces, ordered by the time of upload.

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