can not acces microsoft store

Question

Hi,

I can not acces miscrosoft store on my laptop.

Can you help me?

Answer 1

Olá,

1. Verifique se você esta logado na internet
2. Verifique se você esta logado em uma conta Microsoft
3. Verifique se na seção de configurações =>configurações de proxy, o mesmo esta ativado, caso sim, desative.
4. vá na seção Windows Update e faça a atualização.

Answer 2

Hi @Junianto Prasongko

Thanks for visiting our forum. Microsoft Teams tag is mainly focused on the general issue of Microsoft Teams application troubleshooting. The following is for informational purposes only:

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Based on the information we've gathered, there are a number of reasons for error codes.

Here are a few things you can try to fix this error:

• Change your internet connection, check your internet security settings.
• Disable antivirus or firewall, disable proxy server.
• Reset the Microsoft Store.
• Toggle date and time settings.
• Change the DNS to another similar OpenDNS.
• Run the Microsoft Store app troubleshooter.

Hope this helps! Moreover, if the above is not your scenario or I have misunderstood anything, please correct me and provide us with detailed information about the issue including the screenshot so that we can better understand to further assist you.

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