can not acces microsoft store

Junianto Prasongko 0 Reputation points

cannot open microsoft store


I can not acces miscrosoft store on my laptop.

Can you help me?

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  1. DC Calderaro 0 Reputation points


    1. Verifique se você esta logado na internet
    2. Verifique se você esta logado em uma conta Microsoft
    3. Verifique se na seção de configurações =>configurações de proxy, o mesmo esta ativado, caso sim, desative.
    4. vá na seção Windows Update e faça a atualização.
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  2. SokiGuo-MSFT 25,651 Reputation points Microsoft Vendor

    Hi @Junianto Prasongko

    Thanks for visiting our forum. Microsoft Teams tag is mainly focused on the general issue of Microsoft Teams application troubleshooting. The following is for informational purposes only:

    Based on the information we've gathered, there are a number of reasons for error codes.

    Here are a few things you can try to fix this error:

    • Change your internet connection, check your internet security settings.
    • Disable antivirus or firewall, disable proxy server.
    • Reset the Microsoft Store.
    • Toggle date and time settings.
    • Change the DNS to another similar OpenDNS.
    • Run the Microsoft Store app troubleshooter.

    Hope this helps! Moreover, if the above is not your scenario or I have misunderstood anything, please correct me and provide us with detailed information about the issue including the screenshot so that we can better understand to further assist you.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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