USB dongle doesn't working on windows

michael lustig 356 Reputation points
2023-06-05T13:27:00.1+00:00

Hi everyone

I have a USB dongle of roboDK company.

https://robodk.com/

When i plugin the usb dongle to my computer it is not working(in another computer it is working very well), the windows doesn't recognize him.

I reset the USB port, now the BIOS recognize the USB dongle but as windows startup the USB dongle stop to be recognized(the light of USB dongle turn off) .

Another USB dongles are working well.

Anyone have any idea or solution to this problem?

Thanks

Michael

Windows 10
Windows 10
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Windows Hardware Performance
Windows Hardware Performance
Windows: A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.Hardware Performance: Delivering / providing hardware or hardware systems or adjusting / adapting hardware or hardware systems.
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  1. S.Sengupta 15,191 Reputation points MVP
    2023-06-07T00:57:24.89+00:00

    You may check this USB dongle on other system.

    If other USB dongles are working except this one then there may be an issue with it.

    See also:

    Troubleshoot common USB problems

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  2. Hania Lian 8,111 Reputation points Microsoft Vendor
    2024-02-05T07:26:17.85+00:00

    Hello, Thank you for posting in Q&A forum. To further troubleshoot this issue, please kindly let us know: 1.If the USB Port is reset after reboot 2.If you tried to plug the USB in other port 3.If the Windows OS versions are same between working machine and non-working machine. Meanwhile, you can try to boot the windows machine in security boot mode to avoid any 3rdparty software or antivirus interaction. Best regards, Hania Lian

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