Making an Inactive Device Active without Enrolling again?

Question

We have executives that have iMacs in two states as we have locations in multiple locations. They are away from one location or the other for long periods as they visit and do business in the two states. This results in their devices being marked as inactive. Typically with inactive devices I have users just re-enroll the devices, but most users encounter this when they've left their iPad in their desk for 30+ days. Having the executives redo their registration on their devices multiple times a year.

Is there anything we can do to reactivate the "not active" device? If we had them keep the device on, can we force the device to check in on a regular basis?

Anything, besides allowing longer inactive times for devies?

Answer 1

@James M. Arthurs Thanks for posting in our Q&A.

For this issue, did you configure a device clean-up rule to clean devices or configure "add device to retire list" in actions for noncompliance? Based on my understanding, if they are not configured, the devices will not need to do re-enroll to intune.

Generally, we will configure "Compliance status validity period (days)" in Devices > Compliance policies > Compliance policy settings to specify a period in which devices must successfully report on all their received compliance policies. If a device fails to report its compliance status for a policy before the validity period expires, the device is treated as noncompliant.

https://learn.microsoft.com/en-us/mem/intune/protect/device-compliance-get-started#compliance-policy-settings

When the device doesn't check in for a long time, the device will be marked as not compliant, and it will not be unenrolled from intune.

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