Windows crashing bugcheck was: 0x00000133

Question

Hello Microsoft Q&A Forum,

Hope all doing well.

I recently experiencing with an issue our server windows server 2019 data center edition on HP Server [HPDL380G7] getting frequently getting crashed with
error code 0x00000133. we have have used analyzer tool to dig into the root cause, unfortunately we didn't succeed.

The services installed on this server is :-
OS Windows Server 2019 Data Center
Hyper-V
Failover Cluster

Minidump File :- https://1drv.ms/u/s!AkEsIHeOTMOJrFAMDgRoOxUcKGDz?e=8dKlhZ

Answer 1

Sure, you can follow along here with debugging but in my opinion it seems unnecessary since we already know the cause.
https://www.dell.com/support/article/en-us/sln156094/basic-windows-blue-screen-troubleshooting-with-windbg?lang=en

recommended steps to solution would be to migrate the virtual machines to a supported host or install a supported operating system on this host.

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Answer 2

Looks like the hardware may be too old and is not supported for Server 2019.
https://www.windowsservercatalog.com/results.aspx?text=DL380+G7&bCatID=1282&avc=10&ava=0&OR=5

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Answer 3

I have checked the debug tool, find the below ,which something pointing to Trend Micro driver

Debug Output Link :- https://1drv.ms/u/s!AkEsIHeOTMOJrFY8-iefd-Rr8BpE?e=gIeTHO

SYMBOL_NAME: tbimdsa+20201

MODULE_NAME: tbimdsa

IMAGE_NAME: tbimdsa.sys

STACK_COMMAND: .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET: 20201

FAILURE_BUCKET_ID: 0x133_DPC_tbimdsa!unknown_function

OS_VERSION: 10.0.14393.3930

BUILDLAB_STR: rs1_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {e70d4356-85f3-f607-0bc4-0fe466acae0f}

Followup: MachineOwner

Answer 4

You could contact their support.
https://success.trendmicro.com/technical-support

or also ask for assistance here in their dedicated forums.
https://en.community.trendmicro.com/

but also note the unsupported hardware is still an issue.

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