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Windows crashing bugcheck was: 0x00000133

FARI FARIS 31 Reputation points
2020-10-18T07:24:02.79+00:00

Hello Microsoft Q&A Forum,

Hope all doing well.

I recently experiencing with an issue our server windows server 2019 data center edition on HP Server [HPDL380G7] getting frequently getting crashed with
error code 0x00000133. we have have used analyzer tool to dig into the root cause, unfortunately we didn't succeed.

The services installed on this server is :-
OS Windows Server 2019 Data Center
Hyper-V
Failover Cluster

Minidump File :- https://1drv.ms/u/s!AkEsIHeOTMOJrFAMDgRoOxUcKGDz?e=8dKlhZ

Windows for business | Windows Server | User experience | Other
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Anonymous
2020-10-18T18:44:15.86+00:00

Sure, you can follow along here with debugging but in my opinion it seems unnecessary since we already know the cause.
https://www.dell.com/support/article/en-us/sln156094/basic-windows-blue-screen-troubleshooting-with-windbg?lang=en

recommended steps to solution would be to migrate the virtual machines to a supported host or install a supported operating system on this host.

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  1. Anonymous
    2020-10-20T14:47:25.203+00:00

    You could contact their support.
    https://success.trendmicro.com/technical-support

    or also ask for assistance here in their dedicated forums.
    https://en.community.trendmicro.com/

    but also note the unsupported hardware is still an issue.

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  2. FARI FARIS 31 Reputation points
    2020-10-20T11:11:22.163+00:00

    I have checked the debug tool, find the below ,which something pointing to Trend Micro driver

    Debug Output Link :- https://1drv.ms/u/s!AkEsIHeOTMOJrFY8-iefd-Rr8BpE?e=gIeTHO

    SYMBOL_NAME: tbimdsa+20201

    MODULE_NAME: tbimdsa

    IMAGE_NAME: tbimdsa.sys

    STACK_COMMAND: .thread ; .cxr ; kb

    BUCKET_ID_FUNC_OFFSET: 20201

    FAILURE_BUCKET_ID: 0x133_DPC_tbimdsa!unknown_function

    OS_VERSION: 10.0.14393.3930

    BUILDLAB_STR: rs1_release

    OSPLATFORM_TYPE: x64

    OSNAME: Windows 10

    FAILURE_ID_HASH: {e70d4356-85f3-f607-0bc4-0fe466acae0f}

    Followup: MachineOwner

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  3. Anonymous
    2020-10-18T12:25:21.21+00:00

    Looks like the hardware may be too old and is not supported for Server 2019.
    https://www.windowsservercatalog.com/results.aspx?text=DL380+G7&bCatID=1282&avc=10&ava=0&OR=5

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