Refund on my card

Question

Good day. I took out a subscription for word on 31 May 2023 and paid R1299, I cancelled the same hours and day and have not received a refund to date. Please advise when. This os urgent and was within 7 days

Answer 1

Hi @Nadine Parsons,

I'm sorry to hear that you haven't received a refund for your cancelled Office subscription. Based on the information you provided, it seems that you cancelled your subscription within 7 days of purchase which should make you eligible for a refund.

If you purchased the subscription directly from Microsoft, you can typically expect a refund to be processed within 3 to 5 business days. However, if you purchased your subscription from a Microsoft representative or through a reseller partner, you'll need to contact your seller or partner to help you cancel your subscription and request a refund.

If you still haven't received a refund and you're sure that you qualify for one, you can contact Microsoft customer support for further assistance via below steps.

Open the link below in a Private Browser Window
https://support.microsoft.com/en-us/home/expcon...

On the page that opens, follow the steps below:

1. Enter your problem and click <Get Help>
2. Click <Login and Contact Support > at the bottom of the page
3. Log in with your Microsoft account
4. Under Products and Services, select the <Microsoft 365 and Office> option.
5. Under Category, select <Manage Subscription> and confirm.
6. Click "Chat with a support agent in your browser" and follow the onscreen instructions.
7. An agent will help you shortly.

Hope this helps:)

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