I purchased a second hand laptop and Windows 10 has expired how do i get it to work again?

Question

Hey, I purchased a new HP laptop from someone from Gum Tree, but after 2 weeks of having the laptop windows 10 has suddenly expired and every hour randomly shuts down because of this. how do I reactivate windows 10 to prevent this happening in the future.

Any Help would be Apricated Thanks!!

Answer 1

Something here may help.
https://support.microsoft.com/en-us/help/20530/windows-10-reactivating-after-hardware-change

https://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/Windows-10-OEM-License-on-used-equipment/td-p/6707118

--please don't forget to Accept as answer if the reply is helpful--

Answer 2

Hello,

Only volume license on Windows 10 can expire, while retail or OEM license won't expire. So it seems that volume license was installed on your system. If you're not part of any organization, this license is not for you. For your personal system, you need to buy a genuine retail or OEM license and activate your system with that to get this issue resolved.

Regards.

Answer 3

Your laptop may use KMS activation, after bought by you, it cannot contact previous KMS server for activation so Windows shows expired.
In order to activated it, you need a valid Windows 10 license or an accessible KMS server.

Or contact HP support for help, their support may reinstall the OEM system for your device.

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