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We've recently updated our Outlook add-in manifest, which featured updated logos/icons.
There appears to be some sort of caching issue whereby any existing users of the add-in are still seeing the old logo.
Whilst we do not consider this to be a solution for our customers, we are aware of the solution offered here (leading to this documentation). We haven't been successful testing this fix for the Outlook App on MacOS.
One of the responses to the stackoverflow question mentions that the paths need to have changed for the images to update, in our case the paths have indeed changed so the issue is likely not related to that.
Thanks for any advice you can provide.
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Hi @Colin ,
Welcome to our forum!
Looks like your issue is more related to add-in development, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. In order to better solve your problem, we will add "Office Development" tag.
Thanks for your understanding and hope your issue would be resolved soon.
Thank you very much for adding that tag, I wouldn't have known to do that!
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Hi Folks,
I am facing the same issue. what is the solution of the same. The AddIn updated logo Icon not reflecting on existing outlook desktop client. BTW its working fine for new users/clients.
Resolved! just renamed the icon and update the manifest with updated name.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 34%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVJ%3C/text%3E%3C/svg%3E)
Hi Bharat,
I am facing issue where my icon is not appearing in Classic layout of outlook addin but its appearing correctly in new look and Web version.
Any suggestion would be appreciated.