Certain Website not available in Azure

Question

We noticed that a certain website is not available on servers hosted in Azure and AvD environments. The website in question is https://www.kipp.com/ and we try to browse it from West Europe (Amsterdam) and Germany West Central (Frankfurt).

The website is available from everywhere else, just not from an azure system. Can anyone here confirm the error on his environment? Hay anyone experienced a simliliar problem and is there anything we can do?

Is that something MS has to look into? I already contacted the company behind the website but it is unclear if will ever get a response.

Answer 1

Thanks guys. The connection troublehoot basically just confirmed that the Azure datacenter is unable to communicate with this specific website.

Btw. for me the "Connection troubleshoot" was not available in the VM overview blade. I had to search for Network watcher and only there could I launch the troubleshoot.

I will create a ticket with MS but I doubt that anything can be done about that.

Answer 2

Hi

Welcome to Microsoft Q&A community forum!

You can check with connection troubleshoot from the specified vm

Please follow up the next steps:

In the Azure portal, navigate to the Virtual Machine resource that is experiencing the outbound internet connectivity issue. The resource will default to the Overview blade in the left pane.

Scroll to the bottom of the Overview blade, and select Connection Troubleshoot under the Support + Troubleshooting header.

Select Outbound Connections, and then specify the following options:

Connection Destination: Other IP address/CIDR

IP address/CIDR: the internet protocol (IP) address that you are trying to connect to (or enter 8.8.8.8 for a general internet connectivity check)

Service: HTTPS

Port: Leave set as 443

Protocol: Leave set as TCP

Select Test connection.

If the connection fails, the test results will indicate which NSG or UDR is interfering with connectivity.

If the connection is successful, this means that the Azure platform is allowing outbound internet connectivity. Check within the VM for configuration issues in the destination configuration.

check also this link:

https://learn.microsoft.com/en-us/azure/network-watcher/network-watcher-connectivity-overview

Hope this helps

Cheers

Luca

Please "Accept as Answer" and Upvote if the answer provided is useful, so that you can help others in the community looking for remediation for similar issues

Answer 3

I got check the website with https://mxtoolbox.com/SuperTool.aspx?action=https%3a%2f%2fwww.kipp.com%2f&run=toolpage
so it is not on any blacklist and is available from multiple locations

I think it is related to your environment so you can follow @Luca Lionetti instructions and you still got the problem you can create a ticket to azure support