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Chat history not working between Windows and Mobile

CagayakeGirlsPB 201 Reputation points
2020-10-18T16:04:28.573+00:00

Server is Skype for business 2015 on premise

and the email is O365

So if i log in on SFB on PC and start a chat with someone, when i go on my IOS APP the chat is not there it's like it never happened

Same if i chat on my IOS on PC it shows as it never happened

I actived the Conversation history in outlook but it doesn't show in the APP

Skype for Business
Skype for Business
A Microsoft communications service that provides communications capabilities across presence, instant messaging, audio/video calling, and an online meeting experience that includes audio, video, and web conferencing.
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  1. JimmyYang-MSFT 49,716 Reputation points Microsoft Vendor
    2020-10-19T05:05:34.11+00:00

    Hi @CagayakeGirlsPB ,

    Does anyone else have the same issue in your organization?

    In my experience, if you want to have continuous conversations in different devices instead of separate chat windows. It is not feasible to achieve it currently.

    We highly recommend you vote for it in Skype for Business UserVoice. (Link: https://www.skypefeedback.com/forums/299913-generally-available/suggestions/8628661-continous-conversation-im-roaming-across-devices?page=2&per_page=20). Your kindly response will improve user’s experience with our product.

    If the response is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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