Add-ons: I cannot get my add-on to integrate into my excel

Question

My excel add-on is not working.. it keeps asking me to sign in once I download it... and it won't integrate onto my excel.... is this b/c I am using Microsoft 365 personal, and not business??

So confused.

Answer 1

Hi,

There could be compatibility issues or specific requirements for certain add-ons that are designed for business or enterprise versions.

Here are a few things you can try-

1. Verify that the add-on you downloaded is compatible with your version of Excel. Some add-ons may have specific requirements or limitations that are not compatible with Microsoft 365 Personal.
2. Clear the cache and reinstall the add-on. Uninstall the add-on from your computer, clear any temporary files or cache related to the add-on, and then reinstall it.

Best Regards.

Answer 2

Hi @Matan,

To troubleshoot this issue, please try the followings:

1. Sign out of your Word application and close all Office applications.
2. Open Word in safe mode.
3. Restart Word.
4. Sing in and implement add-in.

If the issue still persists, please let me know for further troubleshooting.

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