What does 'the exception unknown software exception (0xc0020001) occurred in the application at location "0x000000007596D6C2"' mean?

Question

Recently, the error the exception unknown software exception (0xc0020001) occurred in the application at location "0x000000007596D6C2" has popped up once at random after every time I turn on my laptop. It's not immediate, and takes about 10-15, maybe 20 minutes before it shows up. I have no idea what could be causing it, nor do I know what it means. I've tried looking it up but it seems that every combination of numbers is for something else, so I don't know what my error in particular means and I'm not even sure if it's a Windows- or Microsoft-related issue. Does anybody have any clue?

(My laptop is an Acer Nitro 5, if it helps.)

Answer 1

Hello Zaya,

Thank you for your question and for reaching out with your question today.

The error message indicates that an application on your laptop has encountered an unexpected error and crashed. The specific error code (0xc0020001) typically relates to an access violation or an exception caused by invalid memory access.

To troubleshoot and resolve this issue, you can try the following steps:

1. Update your software: Ensure that your operating system, drivers, and installed applications are up to date. Check for any available updates and install them.
2. Run a malware scan: Perform a thorough scan of your system using a reputable antivirus or anti-malware software to check for any malicious programs that could be causing the error.
3. Check for conflicting applications: Identify if any recently installed or updated applications could be conflicting with each other. Try uninstalling or disabling any recently added software and see if the error persists.
4. Perform a clean boot: Temporarily disable all non-essential startup programs and services to determine if any third-party software is causing the issue. You can do this by performing a clean boot of your system. Instructions for performing a clean boot can be found on the Microsoft support website.
5. Check Event Viewer: Use the Event Viewer tool in Windows to view detailed error logs. Look for any related events that coincide with the time the error occurs. These logs may provide additional information about the cause of the error.
6. Repair or reinstall the affected application: If the error consistently occurs with a specific application, try repairing or reinstalling that application. This can help resolve any potential corruption or compatibility issues.

I used AI provided by ChatGPT to formulate part of this response. I have verified that the information is accurate before sharing it with you.

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Best regards.