Error creation senitivity labels

I have my labels and already exists. And each label has it's own scope of users who are authorized to receive files with these labels. Suddenly this scope disappear and when try to modify any label i receive this error. User's image

Dillon Silzer 54,646 Reputation points

2023-06-08T21:09:58.6666667+00:00

When you state that the scope disappeared do you mean it got deleted?
Catherine Kyalo 570 Reputation points Microsoft Employee

2024-01-29T07:45:02.2466667+00:00
The error message "Failed to create sensitivity label" can occur for a variety of reasons, including missing or incorrect configuration settings for the Azure Information Protection (AIP) service.

Here are a few things you can try to resolve the issue:

Check that you have the necessary permissions to create and modify sensitivity labels in the Azure portal. You may need to be a Global Administrator or have the Azure Information Protection Contributor role to do this.

Make sure that the Azure Information Protection client is installed and up to date on your computer. You can download the client from the Microsoft Download Center.

Verify that you have configured the Azure Information Protection service correctly by following the instructions in the Microsoft documentation.

Check that you have installed the appropriate PowerShell modules and run the necessary cmdlets to configure the service.

Review your label policies and scopes to ensure that they are correctly configured.