Application won't launch and getting this error

Question

Hey everybody,

I am buffled by weird thing that is happening. Since updating the Origin app to EA app there is only one game that doesn't launch.

Upon checking system info for errors I found this error dump:

06/06/2023 20:12 Application Error Faulting application name: MassEffectAndromeda.exe, version: 1.0.0.0, time stamp: 0x596f82f1 Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x0000000144baa2e0 Faulting process id: 0x0x727C Faulting application start time: 0x0x1D998B32C9187FF Faulting application path: I:\ORIGIN\Mass Effect Andromed\Mass Effect Andromeda\MassEffectAndromeda.exe Faulting module path: unknown Report Id: c54f5169-8173-4eaa-ae42-0dd94d40dbdc Faulting package full name: Faulting package-relative application ID:

Does anyone has a clue what could be causing the issue.

I contacted EA support but they seem like they don't have a solution. All the suggested "fixes" don't work.

Thanks in advance

Filip

Answer 1

Hello

Thank you for your question and reaching out.

1. Disable any Antivirus program or Windows firewall you may have for temporary purpose.

2. Cleanup below Temp folders location -> Open Start -> Run -> Type below location one-by-one and press enter 
    ->  C:\Windows\Temp
    ->   %USERPROFILE%\AppData\Local\Temp

3.  Run below DISM commands  from elevated prompt.

DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online  /Cleanup-Image /RestoreHealth

4. Run sfc /scannow from elevated prompt.

5.  Please try to Uninstall and download latest version of this Game then Install it. 

--If the reply is helpful, please Upvote and Accept as answer--