Issue with installing Microsoft Office on Windows 10

Question

I am currently facing an issue with installing Microsoft Office on my Windows 10 computer. I have downloaded the installer from the official Microsoft website and followed the installation instructions, but the process gets stuck at a certain point and does not proceed further. I have tried restarting my computer and running the installer again, but the problem persists.

Details:

1. Operating System: Windows 10 (Version XYZ)
2. Office Version: Microsoft Office 365
3. Steps Taken: I downloaded the installer from the official Microsoft website and ran it as an administrator. The installation process started successfully, but it gets stuck at approximately 50% progress. I have waited for an extended period of time, but it does not proceed any further. I have also disabled my antivirus software temporarily during the installation process, but that did not resolve the issue. Ehsaas Program 8171

Answer 1

Hello Ehsaas,

Thank you for your question and for reaching out with your question today.

If you're encountering issues with installing Microsoft Office on your Windows 10 computer and the installation process gets stuck at a certain point, here are a few steps you can try to troubleshoot the problem:

1. Check system requirements: Ensure that your computer meets the minimum system requirements for the version of Microsoft Office you are trying to install. Verify the supported operating systems, processor, RAM, and disk space requirements.
2. Run the Office Installation Troubleshooter: Microsoft provides an official Office Installation Troubleshooter tool that can automatically diagnose and fix common installation issues. Download and run this tool from the Microsoft website to see if it can identify and resolve the problem.
3. Disable antivirus software: Temporarily disable any antivirus or security software running on your computer. Sometimes, these programs can interfere with the installation process. After disabling the antivirus software, try running the Office installer again.
4. Clean boot your computer: Perform a clean boot to start Windows with a minimal set of startup programs and services. This helps eliminate any conflicts that might be causing the installation to get stuck. Instructions for performing a clean boot can be found on the Microsoft support website.
5. Use the Office Deployment Tool: Instead of using the standard installer, you can try using the Office Deployment Tool (ODT) to install Office. The ODT provides more control over the installation process and allows you to customise various settings. You can download the Office Deployment Tool from the Microsoft website and follow the provided documentation for guidance on how to use it.

I used AI provided by ChatGPT to formulate part of this response. I have verified that the information is accurate before sharing it with you.

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Best regards.