Exchange 2019 - external mail stopped coming

Evgenii Shupik 0 Reputation points
2023-06-09T07:37:55.71+00:00

Hello! Faced with a strange problem on my Exchange 2019 (15.2.1118.26) - last night external mail stopped coming, I checked MX-records - it was OK. So I decided to reboot Exchange server - and everything worked after that. But - how to find out what it was? What logs to see? Thank you for support.

Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Shaofan Lv-MSFT 6,765 Reputation points Microsoft Vendor
    2023-06-12T05:55:12.35+00:00

    Hi @Evgenii Shupik ,

    Currently you can view event logs through event viewer. Find the corresponding time period and view the corresponding error report.

    User's image

    Now that the problem has been solved, it may be difficult to locate the specific cause of the problem at that time. According to personal experience, if you encounter a similar problem next time, in addition to the event viewer, you can also check the queue viewer to see if the email is stuck in the queue and whether there is any relevant error message. You can also check the message tracking log to see if there are any relevant clues.

    Regards

    Shaofan

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