4,116 questions
Unable to delete normalization rule
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 67%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDK%3C/text%3E%3C/svg%3E)
Daniel Kaliel
1,346
Reputation points
I have a dial plan with 50 normalization rules. When I attempt to delete 1 or all of the rules I get the following message.
$nr1=(Get-CsTenantDialPlan dr).NormalizationRules[49]
Set-CsTenantDialPlan -Identity dr -NormalizationRules @{remove=$nr1}
Correlation id for this request : 576ff40e-b282-420f-95f9-fb40627b4a72
Set-CsTenantDialPlan: Maximum Normalization Rules cannot exceed 50...
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 10%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
SokiGuo-MSFT 31,526 Reputation points Microsoft External Staff2023-06-12T01:45:06.6666667+00:00 Hi
As far as I know, this Set-CsTenantDialPlan cmdlet is to modify an existing tenant plan.
Please try using the command Remove-CsVoiceNormalizationRule to removes a voice normalization rule and check if it works.
For more details and examples, you could refer to:
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Daniel Kaliel 1,346 Reputation points
2023-06-12T22:24:31.55+00:00 It doesn't. It fails to even remove a normalization rule once you hit 50. I created a second dial plan and filled it with 50 rules as a test and same result. Seems like a bug to not be able to remove a rule once at 50.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous2023-06-14T23:40:02.3966667+00:00 Hi This should be due to the design of this command. Cannot exceed 50. More information see：https://learn.microsoft.com/en-us/powershell/module/skype/set-cstenantdialplan?view=skype-ps
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Daniel Kaliel 1,346 Reputation points
2023-06-15T15:43:53.89+00:00 It can not be 50. Let alone exceed. My dial plan is at 50, not 51, and it is not possible to delete a rule and take it down to 49.
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Daniel Kaliel 1,346 Reputation points
2023-06-15T15:48:23.5633333+00:00 I opened a ticket with Microsoft and they confirmed the same experience. Once you hit 50 rules in the dial plan you cannot even delete a rule to bring it down to 49. It's like the PowerShell command to remove a rule, first checks if you are at 50. I even tried importing the list into a variable, deleting 10 so I was at 40, and setting the dial plan to the new list but that fails as well.
Either way, the tech responded that they are aware of the issue and a fix should be released soon. In the meantime, the only solution was to create a new dial plan.
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SokiGuo-MSFT 31,526 Reputation points Microsoft External Staff
2023-06-19T02:30:56.62+00:00 Hi Thanks for your sharing. Please also wait patiently for the patch. Meanwhile, if there is any update, feel free to drop us a note.
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Rahul Kumaar 0 Reputation points2024-02-13T17:27:10.43+00:00 Hi, Did anyone try recently to remove the rule and is it working? I'm running into the same issue and wanted to check here first before reaching out to MSFT Support.
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Rahul Kumaar 0 Reputation points
2024-02-13T17:42:03.19+00:00 Hi @SokiGuo-MSFT
Is the patch deployed now or the issue still exists?
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