Cannot access Azure account

Question

Hi folks,

I had created my access to portal.azure.com using my personal gmail account. Recently I changed my job and

got an invoice from Azure (in my personal gmail address). When I tried to access the invoice I got this. I changed the password and still got this (as seen in image). How can I get back my access?

Bye.

Answer 1

A. M. Anisul Huq

Short version / TLDR:

If you want to change MFA, you should use Microsoft 365 portal (office.com) and change settings of the account (p. e. phone number). More information can be found at

https://support.microsoft.com/en-us/account-billing/change-your-two-step-verification-method-and-settings-c801d5ad-e0fc-4711-94d5-33ad5d4630f7

A little longer
Check 3 links:

1. Troubleshoot Azure subscription sign-in issues - https://learn.microsoft.com/en-gb/azure/cost-management-billing/manage/troubleshoot-sign-in-issue - some causes of problems is sometimes can be easy to check
2. error codes can be find here: https://learn.microsoft.com/en-gb/azure/active-directory/develop/reference-error-codes
3. 50074 error code states that you've got problem with MFA - due to "AADSTS50074 UserStrongAuthClientAuthNRequiredInterrupt - Strong authentication is required and the user did not pass the MFA challenge"
4. and about Azure AD Multi-Factor Authentication itself you can read at https://learn.microsoft.com/en-us/azure/active-directory/authentication/concept-mfa-howitworks

Maybe in previous job some of "Available verification methods" (p.e. sms/Microsoft Authenticator/OAuth Token) were used as a additional forms of verification? Then use office.com portal and change user settings with link mention above: https://support.microsoft.com/en-us/account-billing/change-your-two-step-verification-method-and-settings-c801d5ad-e0fc-4711-94d5-33ad5d4630f7