Can't access word

Question

Firstly hello, i am Orkun and i am using my university account for office 365. It had no problem until yesterday. I have a final 4 days later and i need to upload my word file but i can't access it and it is not completed yet. Yesterday i tried to enter word but this happened. Then i tried to open other files but nothing opens. Power point, word, excel. I sent a photo of the error. I couldn't find how to fix it. Please help and thank you.

Answer 1

Hi @Orkun Oran ,

According to your description, this is an occasional problem. Don't worry, let's do some simple troubleshooting to further narrow down the problem:

1. Try to switch the browser or open the browser privacy mode.
2. Try to open the file through the client.
3. Try to download the file locally and open it with the client.
4. Try to check the version history of the file to see if the file was damaged due to some problems before. If the previous version can be opened, you can choose restore to restore the previous version to the current version.
5. Give another account permission to see if it can be opened.

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Answer 2

Firstly, thank you for responding. I tried the steps that you sent me except the 5th one and it didn't work. My microsoft account on this current pc is diffrent but i use outlook on my university account. Is that a problem? Before this happened i did use word and i had no problem. I can only access word by using office 365 then it opens a browser page. Still couldn't find the cause.