Computer crashes

Question

Hello, I am encountering a technical issue that requires assistance. Our company has purchased a batch of legitimate Win11 systems from Lenovo for running desktop applications developed by the company. This program requires connecting two displays. When the program is running, there may be occasional crashes.

System version: Win11 Professional Edition; Operating system version: 22621.1778 or 22621.1635.

Display adapter: Intel (R) UHD Graghics 630 (31.0.101.2115), NVIDIA GeForce GT 730 (30.0.14.7422)
Desktop applications: Electron, Pixi.js, Vue, two displays

When the program runs, open the Task manager. When the computer crashes, the CPU, memory, disk, and GPU data of the program are all normal, not exceeding 50%.

Looking at the program logs and system logs in the event viewer, the cause of the crash was not found.

Answer 1

Hello there,

If you cannot find anything in Event Viewer I would suggest you use tools like Procmon to find the root cause for this behaviou

Corrupted system files are one of the possible reasons why this issue is happening. Try the below steps and see if they are helpful

Press F8 while booting your computer to access System Recovery options.

Click Troubleshoot.

Select Command Prompt.

Enter the following commands below, then press Enter after each command:

chkdsk c: /f

bootrec /fixmbr

bootrec /fixboot

bootrec /rebuildbcd

bcdboot c:\windows /s c:

Once done with the above commands, restart your computer and see if the problem is fixed.

Hope this resolves your Query !!

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