Azure Virtual Desktop canonical data glitch

Question

I am using Azure VIrtual Desktop with two multi-sessions. User profiles are managed by Azure Files. However, when some users log in, the message "C:\Users\XXX\Documents cannot be accessed. You specified a device that does not exist" is displayed, and all folders and files cannot be accessed. I can fix it by signing out and signing in, but do you know the cause?

Answer 1

Hi,

Any errors in the Event Logs? Please share the logs - also check troubleshooting steps here - https://learn.microsoft.com/en-us/azure/virtual-desktop/troubleshoot-agent

https://learn.microsoft.com/en-us/azure/virtual-desktop/troubleshoot-vm-configuration

Also check the best practices for setting up the Azure Files with FSlogix on AVD - https://learn.microsoft.com/en-us/azure/virtual-desktop/fslogix-containers-azure-files

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Answer 2

@Noriko

The VHD metadata seems to be corrupted due to the copying of the Windows VM user profile data (VHD) on Azure to the Azure Files user profile data? I would suggest opening a support ticket with AVD support team as this may be a case of unsupported scenario.

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