Forgot admin account user name for Office 365 account.

Question

I have an account with Office 365, i want to update my billing details as Payment Card is expired and account is due for renewal. I m getting daily emails from Microsoft microsoft-noreply@microsoft.com asking to make payment.

Please help me with the process to retrieve admin email account username. Please guide me on this as I don't want to loose account blocked or deleted for non payment. I have invoice email with me and all other email communication sent by Microsoft.

Thanks & Regards,

Gautam

Answer 1

@Gautam Palsana

Welcome to Microsoft Q&A.

I'm really sorry for your issues, but nothing I can tell you to help.

my recommendation is that you look for the official support channels.

https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/newsupportrequest

or by phone..

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

To try recover, it is necessary that you prove that you are the owner of the tenant, and in order to recover the administrator credentials.

good luck, and if thsi help you, please don't forget to accept the answer

Regards