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Hello all,
I have been receiving complaints from employees that sometimes when you reply or forward an external email the email body in the original message disappears. It's kept in the body of the first forward/reply sometimes, but not always. There isn't a way to recover the information from the email body in Outlook.
After the email body of the original email has been cleared from Outlook you can go to OWA and find that the issue is there as well. The same email in OWA has had the body wiped from it. Since we can't tell when it's going to happen we haven't been able to see if the same email in OWA has the email body removed after they reply/forward the email or if it's gone before the reply/forward. I've even noticed it happens when replying and forwarding external emails from Outlook for mobile.
If you have third party services, like I have Mimecast, I can go into the user's Mimecast inbox and find the original email with the body still intact. I can resend that email to their Outlook inbox from Mimecast so they have the original message with the body in Outlook and they don't have to keep going back to Mimecast to read the email, but that's a very annoying temporary solution for most of them.
Even though the issue shouldn't be just related to Outlook, I have tried creating a new mail profile for Outlook, making sure all unused add-ins are disabled in Outlook, and the font settings are the default font settings. Any insight as to why or how this is happening would be greatly appreciated.
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I have been dealing with this with out work emails. We have tried repairing Microsoft and starting in safe mode, but nothing fixed the issue. Has anyone made any head space on this? We have been able to view the emails on Portal without issue, so i am assuming that it is a Outlook issue.
@ScmeP if you can view the email on OWA then it's not the same issue I'm having. Have you tried creating a new mail profile, tried using the default font settings, or tried disabling extra add-ins in Outlook to see if any of them are affecting the client? You could also try someone else signing into the computer and have them check their email to see if they are having issues, too.
@Charles Gilman When our employee send out the email and they receive a reply and it is fine, but the original in the sent folder is blank. It does not happen all the time, but it does happen sporadically.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 28.999999999999996%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Having the same issue.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 68%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELA%3C/text%3E%3C/svg%3E)
Hi I'm new to this forum but has there been an answer given for this and I just can't find it?
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I'm having the same issue. It's happening more and more often, Please help!
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Hello,
I have a similar problem. When forwarding an email received from to another internal email address, some contents in the body disappear. It appears only the signature remains. When viewing it on mobile, or outlook.office365.com, the entire contents are there. Is there some type of setting on the o365 desktop client that needs to be changed?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 32%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
I am having the same issue.
It has to do with blocked pictures. If you download the pictures (and lose your privacy protection), the original Email will "Stay." If you don't download the pictures, the original Email will go blank.
It is a bug that does need fixing.
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I am having the same issue.
The email is there in the OWA but the email body in the client is blank.
Hey Freddy,
The email body is blank in OWA and the Outlook client for me. The only place I can find the email body intact is the duplicate email I have in my Mimecast inbox.
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@Charles Gilman Did you get a resolution on this issue?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 51%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
It has to do with blocked pictures. If you download pictures (and give away your privacy) your original Email will remain when you forward or reply to an Email that contains a blocked picture.
If you don't download the picture, you will need to copy the Email, or get the original contents from the forwarded or replied Email in your sent folder and copy those contents back into the original Email by editing it.
I think it's a bug unless it's a way of punishing you for protecting your privacy.
