Bing maps unable to find public transport routes

Matt 5 Reputation points
2023-06-14T08:36:13.6066667+00:00

I've been using Bing maps (API) to calculate driving and public transport journeys in the UK from various start and end points for 12+ months and increasingly certain routes are unable to be found. It seems like there are no bus timetables for areas of Cardiff and Doncaster (and possibly others), so even though a journey starts close to a bus stop, no route will be found involving buses when selecting public transport (transit) mode of transport.

If you look at Suffolk House bus stop in Cardiff (51.485489, -3.205977), there's no timetable information available so journeys to other areas of Cardiff from here do not find bus routes. I imagine this is more widespread but at the moment I have specific examples in Doncaster too, does anyone know why they're missing or if there are plans to get up to date timetables?

Windows Maps
Windows Maps
A Microsoft app that provides voice navigation and turn-by-turn driving, transit, and walking directions.
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  1. IoTGirl 2,976 Reputation points Microsoft Employee
    2023-06-16T05:36:47.88+00:00

    Hi Matt,

    If you happen to know the Transit provider, you can have them contact us and provide their data feed as per https://www.bing.com/maps/transitcontentproviders. Otherwise the best option is when searching for the transit route on Bing.com/maps, hit the feedback button and provide the details of the expected route and start and end points. If you have it, a URL to the transit provider would also help then press "Submit". This goes directly into the feedback database for maps to be handled directly by the Maps team.

    Sincerely,

    IoTGirl