Error accessing Form Recognizer

Question

Error accessing Form Recognizer

Bill Corrigan 55

I am receiving some errors when attempting to access our Form Recognizer service. Basically, I cannot load anything in the portal or the studio.

I tagged Blob Storage because our data comes from there, but I am able to access the storage containers without issue.

I've tried the self diagnosis services, all report all is well.

Studio (this is attempting to access any one of the projects)

FR-Studio

Portal (this is just trying to access the overview page)

FR-Portal2

Any thoughts/help are appreciated.

Bill Corrigan 55 Reputation points

2023-06-14T14:53:56.23+00:00

Update: Problem seems to have self corrected.
Hari Makkala 0 Reputation points

2023-06-14T15:21:41.0133333+00:00

We have the same issue, but still, the issue is not resolved, and unable to access the models
Bill Corrigan 55 Reputation points

2023-06-14T17:05:59.0733333+00:00

Looks like I spoke too soon. I can get to the models and overview, but recognizer fails to get the data from storage.
YutongTie-9091 54,016 Reputation points Moderator

2023-06-14T19:26:15.07+00:00

Hello @Bill Corrigan

Thanks for reaching out to us, we have escalated this issue to product team, thanks.

1 answer

Your answer

Bill Corrigan 55 Reputation points

2023-06-14T14:53:56.23+00:00

Update: Problem seems to have self corrected.
Hari Makkala 0 Reputation points

2023-06-14T15:21:41.0133333+00:00

We have the same issue, but still, the issue is not resolved, and unable to access the models
Bill Corrigan 55 Reputation points

2023-06-14T17:05:59.0733333+00:00

Looks like I spoke too soon. I can get to the models and overview, but recognizer fails to get the data from storage.
YutongTie-9091 54,016 Reputation points Moderator

2023-06-14T19:26:15.07+00:00

Hello @Bill Corrigan

Thanks for reaching out to us, we have escalated this issue to product team, thanks.

Answer 1

YutongTie-9091 54,016 Moderator

Hello @Bill Corrigan

Thanks for reaching out to us again, I just escalated to product team and got confirmation there is an outage for Cognitive Service - Form Recognizer in East US region, it is already under fixing. I will let you know once I got confirmation the outage has been mitigated.

Sorry for your experience and thanks for your patience.

Regards,

Yutong

-Please kindly accept the answer if you feel helpful to support the community, thanks a lot.

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Error accessing Form Recognizer

1 answer

Your answer