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Error accessing Form Recognizer

Bill Corrigan 10 Reputation points
2023-06-14T13:59:53.1733333+00:00

I am receiving some errors when attempting to access our Form Recognizer service. Basically, I cannot load anything in the portal or the studio.

I tagged Blob Storage because our data comes from there, but I am able to access the storage containers without issue.

I've tried the self diagnosis services, all report all is well.

Studio (this is attempting to access any one of the projects)

FR-Studio

Portal (this is just trying to access the overview page)

FR-Portal2

Any thoughts/help are appreciated.

Azure Blob Storage
Azure Blob Storage
An Azure service that stores unstructured data in the cloud as blobs.
2,502 questions
Azure AI Document Intelligence
Azure AI Document Intelligence
An Azure service that turns documents into usable data. Previously known as Azure Form Recognizer.
1,450 questions

1 answer

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  1. YutongTie-MSFT 46,996 Reputation points
    2023-06-14T19:48:46.0166667+00:00

    Hello @Bill Corrigan

    Thanks for reaching out to us again, I just escalated to product team and got confirmation there is an outage for Cognitive Service - Form Recognizer in East US region, it is already under fixing. I will let you know once I got confirmation the outage has been mitigated.

    Sorry for your experience and thanks for your patience.

    Regards,

    Yutong

    -Please kindly accept the answer if you feel helpful to support the community, thanks a lot.

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