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Unable to access form recognizer models and getting time out exception

Hari Makkala 0 Reputation points
2023-06-14T15:24:07.1733333+00:00

Hi, we are unable to connect to the form recognizer and get the response. We're getting a timeout exception.

Azure AI Document Intelligence
Azure AI Document Intelligence
An Azure service that turns documents into usable data. Previously known as Azure Form Recognizer.
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  1. YutongTie-MSFT 53,761 Reputation points
    2023-06-14T19:45:47.16+00:00

    Hello @Hari Makkala

    Thanks for reaching out to us, are you in EastUS region? I just escalated to product team a similar issue and got confirmation there is an outage for Cognitive Service - Form Recognizer in East US region, it is already under fixing. I will let you know once I got confirmation the outage has been mitigated. If you are not in EastUS, please let us know which region you are in.

    Sorry for your experience and thanks for your patience.

    Regards,

    Yutong

    -Please kindly accept the answer if you feel helpful to support the community, thanks a lot.

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