Hello Richard,
Thank you for your question and for reaching out with your question today.
I understand that you're experiencing difficulties installing the PlantEngineer software on your system and encountering an error message. Here are a few additional troubleshooting steps you can try:
- Temporarily disable any antivirus or security software running on your system. Sometimes, security software can interfere with the installation process.
- Clear the Windows temporary files and folders. You can do this by running the Disk Cleanup utility and selecting the option to clean up system files. Make sure to check the "Temporary files" box before proceeding with the cleanup.
- Check the Event Viewer for any related error messages. The Event Viewer may provide more specific information about the cause of the installation failure. Look for any entries under "Windows Logs" > "Application" that correspond to the time of the installation attempt.
- Try installing the software in Safe Mode. Boot your computer into Safe Mode and attempt the installation from there. Safe Mode loads only essential drivers and services, which can help isolate and resolve potential conflicts.
- Contact the software vendor's support team. If you've followed the above steps and are still unable to install the software, it's advisable to reach out to the PlantEngineer software vendor's support team. They may have specific troubleshooting steps or insights into the issue.
Remember to document any error messages or specific details encountered during the installation process, as this information can be helpful for troubleshooting and resolving the issue.
I used AI provided by ChatGPT to formulate part of this response. I have verified that the information is accurate before sharing it with you.
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Best regards.