Can't solve the "verify that you have sufficient privileges to start system services" error for Windows Server 2012R2

Question

I am trying to install a Software named PlantEngineer, which is a MS Visio Add on, but so far, I didn't succeed, because I always encounter the error message mentioned in the title.

I already tried multiple things:

• Executing as administrator (installation itself, the explorer)
• Restarting the Windows installer
• Re-registering (MSIEXEC /UNREGISTER and MSIEXEC /REGSERVER)
• Computer Configuration > Windows Settings > Security Settings > Local Policies > User Right Assignment (Administrator is listed)
• Changing the startup type of the Windows installer in the services section from manual to automatic

Some more information:

• The system has only one account and that is administrator
• I am working with Remote Desktop Connection, since the server is in the basement and the port to connect a monitor seems to be broken.

Probably someone can help me, I am pretty desperate right now.

Answer 1

Hello Richard,

Thank you for your question and for reaching out with your question today.

I understand that you're experiencing difficulties installing the PlantEngineer software on your system and encountering an error message. Here are a few additional troubleshooting steps you can try:

1. Temporarily disable any antivirus or security software running on your system. Sometimes, security software can interfere with the installation process.
2. Clear the Windows temporary files and folders. You can do this by running the Disk Cleanup utility and selecting the option to clean up system files. Make sure to check the "Temporary files" box before proceeding with the cleanup.
3. Check the Event Viewer for any related error messages. The Event Viewer may provide more specific information about the cause of the installation failure. Look for any entries under "Windows Logs" > "Application" that correspond to the time of the installation attempt.
4. Try installing the software in Safe Mode. Boot your computer into Safe Mode and attempt the installation from there. Safe Mode loads only essential drivers and services, which can help isolate and resolve potential conflicts.
5. Contact the software vendor's support team. If you've followed the above steps and are still unable to install the software, it's advisable to reach out to the PlantEngineer software vendor's support team. They may have specific troubleshooting steps or insights into the issue.

Remember to document any error messages or specific details encountered during the installation process, as this information can be helpful for troubleshooting and resolving the issue.

I used AI provided by ChatGPT to formulate part of this response. I have verified that the information is accurate before sharing it with you.

If the reply was helpful, please don’t forget to upvote or accept as answer.

Best regards.