Call queue resource accounts showing up in teams

Question

I have a call queue with several tiers. When your in teams and you start typing the name of the first tier it shows all the tiers. How can I hide all but the one resource account from Teams?

Answer 1

Hi @Daniel Kaliel

You can use information barriers to hide resource accounts in Teams. Information barriers can help you create custom views of the directory based on your organization’s policies and needs.

For specific steps and possible impacts, please refer to the following article:

Manage resource accounts for service numbers - Microsoft Teams | Microsoft Learn. 

Information barriers in Microsoft Teams - Microsoft Purview (compliance) | Microsoft Learn.

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