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Azure Virtual Machines
An Azure service that is used to provision Windows and Linux virtual machines.
9,051 questions
I understand you have downloaded and installed the Remote Desktop client from the Mac App Store and have trouble connecting to Azure Virtual Desktop using the Remote Desktop client for macOS.
Here are some additional troubleshooting steps you can try:
- Check your network connection: Make sure that your macOS device is connected to the internet and that you have a stable network connection. You can try connecting to other websites or services to verify that your network connection is working properly.
- Check your AVD configuration: Make sure that your AVD host pool and session host are configured correctly. You can check this by going to the Azure portal, navigating to your AVD host pool and session host, and reviewing the configuration settings.
- Check your RDP client settings: Make sure that your RDP client settings are configured correctly. You can check this by going to the Remote Desktop app on your macOS device, clicking Preferences, and reviewing the settings.
- Check your AVD workspace URL: Make sure that you're using the correct AVD workspace URL to connect to your session host. You can find the workspace URL in the Azure portal, under your AVD host pool settings.
- Check your AVD user account: Make sure that your AVD user account is configured correctly and that you have the necessary permissions to connect to your session host. You can check this by going to the Azure portal, navigating to your AVD user account, and reviewing the permissions.
- Try using a different RDP client: If you're still having trouble connecting to AVD from your macOS device, you can try using a different RDP client. There are several RDP clients available for macOS, such as Microsoft Remote Desktop, iTap RDP, and Royal TSX.
If none of these steps resolve the issue, you may need to contact Azure support for further assistance.
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