Ecran devient noir - teams

Graziella 0 Reputation points
2023-06-16T07:59:35.44+00:00

Bonjour,

que je sois en double écran ou simple (direct PC), l'affichage de teams "saute" soudainement.

L'écran de vient noir, puis un bandeau vertical reste affiché à l'écran.

Les vidéos teams (la mienne ou celles des participants) deviennent toutes blanches sans possibilité de remettre celle-ci de façon correctes.

Je dois éteindre le programme et le relancer mais ça recommence systématiquement.

Même avec redémarrage PC.

D'où cela peut venir ?

Je précise mon niveau en informatique : Nul ! :)

Merci pour votre aide

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. LiweiTian-MSFT 24,000 Reputation points Microsoft Vendor
    2023-06-19T03:04:28.5133333+00:00

    Hi

    Currently, the Q&A forum only supports English. In order to help you solve problems better, please send posts in English.
    Please try to clear the Teams cache and restart:
    1.If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.

    2.Open the Run dialog box by pressing the Windows logo key

    +R.

    3.In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK.

    4.Delete all files and folders in the %appdata%\Microsoft\Teams directory.

    5.Restart Teams.

    If the problem persists after clearing the cache, please uninstall and reinstall Tems.


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  2. Graziella 0 Reputation points
    2023-07-13T14:08:38.53+00:00

    Hi :)

    It's always the same problem.

    I didn't explain, that's happen when I "share" my screen.

    With or without 2 screen.

    So i had uninstall and reinstall Teams but... still the same.

    Thanks if you have any solution :)

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