How to fix install error - 0x80248007 for 2023-04 Update for Windows 11 Version 22H2 for x64-based Systems (KB4023057) ?

Question

Hello team,

I am unable to update my windows 11 please assist me further. Previously I was using dev channel and now I am switched to stable win 11 and now the error is appearing.

Answer 1

Thank you for the help, S.Sengupta!

Your directions helped tremendously; however, I did have to do several additional steps to get it to work. I will post the additional steps and an explanation will follow.

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NOTE: These are the steps I took for my computer. Your computer may not have all the services in the following steps; If this is the case, proceed to the next step.

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1. Run "services.msc" by typing "services.msc" in Start Search and pressing Enter.
2. Find "Windows Update Service."
   • Right-click "Windows Update Service" and select Stop.
3. Find "Update Orchestrator Service."
   • Right-click "Update Orchestrator Service" and select Stop.
4. Find "Dell SupportAssist."
   • Right-click "Dell SupportAssist" and select Stop.
5. Find "Alienware SupportAssist Remediation."
   • Right-click "Alienware SupportAssist Remediation." and select Stop.
6. Locate C:\Windows\SoftwareDistribution
   • Inside SoftwareDistribution folder locate the "DataStore" and "Download" folders and delete the contents of both folders.
7. Inside SoftwareDistribution folder, press Ctrl+Shift+N to create a new folder, if prompted, click Continue and Yes. Name the folder "Backup", click Yes if prompted.
   • Click and hold on the folder "PostRebootEventCache.V2" to drag it into the folder "Backup"; Repeat this with the folders "ScanFile", "SLS", and the file "ReportingEvents". If prompted, click Continue and Yes.
8. Reboot your computer.
9. Once rebooted, run "services.msc" by typing "services.msc" in Start Search and pressing Enter.
10. Find "Windows Installer Service"
    • Right-click "Windows Installer Service" and select Start.
11. Run Windows Update. You may find that you now have several additional updates to install.

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If Windows Update will not run:

• Solution A:
  • Return to Steps 1 through 5, however; Select "Start" instead of "Stop" for each of the services.
  • Attempt Windows Update again.
• Solution B:
  • Repeat Steps 1 through 6
  • Locate C:\Windows\SoftwareDistribution\Backup from Step 7 and move the contents back to their original location in the SoftwareDistribution folder. Click Continue and Yes if prompted.
  • Repeat Steps 8 through 11. (You may need to repeat Solution A after performing Solution B).

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This is my first post, and I hope it helps someone else in the community. I am here thanks to S.Sengupta's helpful post.

Some things that I found and tried while troubleshooting this issue:

I attempted to install the update directly from Microsoft without success. I also attempted to troubleshoot the windows updater a couple of times without any resolution (although it said that it did find and fix an issue with the updater).

I could not delete any of the files from SoftwareDistribution until I stopped the Windows Update Service. I was able to delete most of the files after stopping the service, but a few could not be deleted because they were in use. I tried to restart and run the update with the problem still present. I discovered that the two folders were now repopulated with several of the items that had been deleted before the restart and update attempt. Upon further investigation, I found that there were three more services running that appeared to be associated with updates:

1. Update Orchestrator Service
2. Dell SupportAssist
3. Alienware SupportAssist Remediation

I stopped these services and was successful at deleting the contents of the folders. I rebooted and the update continued to give the same error. I decided to clean out all of the folders/files in the SoftwareDistribution folder, but first I backed it up.

I had also read that the firewall may need several ports opened to resolve this specific issue, so simply disabled the firewall as follows:

Open:

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\Windows Defender Firewall with Advanced Security

• At the top of the left column, right click on Windows Defender Firewall
• Click properties.
• Under Domain Profile find "Firewall State:" and select off.
• Repeat this for Private Profile if you are on a private network or are unsure.
• Repeat this for Public Profile if you are on a public network or are unsure. (Use caution as this does greatly reduce your security while disabled.)

After this, I did a reboot, went into services and manually started Windows Installer Service, and ran windows update with the issue now resolved. Unfortunately, I cleaned out the SoftwareDistribution folder and disabled the firewall without attempting to update in between. I'm confident that the firewall was not the issue, but I can't be certain. I did find it interesting that upon fixing the error with this single update, I suddenly had several important or urgent type of updates that seemed to appear out of thin air.

Good luck and Thanks again S.Sengupta!

Answer 2

In Start Search type services.msc and hit the Enter key.

Find Windows Installer Service.

Right-click Windows Installer Services and select Start.

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You can run the Windows update troubleshooter on your Windows 11 computer with the following steps. Right-click the taskbar’s Start icon to select Settings. Scroll down the System tab to select Troubleshoot. Click Other troubleshooters to view the troubleshooters. Then select the Run option for Windows Update.

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Open C:\Windows\SoftwareDistribution

• Inside SoftwareDistribution folder locate the DataStore and Download folders and delete the contents of both folders.
• Reboot your computer.

Answer 3

Hi Anurag,

This case has to be evaluated and reported to Microsoft Support.

Please reach out to Microsoft Support following a link mentioned below.

Contact Us - Microsoft Support

Should you have any counter question, please post it on this thread.

Thanks!

Answer 4

i am also facing this error.

Answer 5

I am also facing this error, has anyone found a fix yet?