Authenticator accounts got deleted

Question

My Authenticator was working just fine and all of a sudden the accounts got deleted for no reason leaving only the Microsoft account available, anything I can do to bring back my accounts?

Answer 1

You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

Without a backup to restore from the only option is to work with each of the service provider's account recovery methods. The authenticator app is nothing more than a code generator. The two factor is turned on or off at the service provider end.

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Answer 2

Hi Dave Patrick,

Following up on this thread as I have the same issue.

I accidentally remove the account on the Authenticator before ensuring that the backup has been set up. The account that I am trying to access is actually the admin account of my business.

Is there a way to still access the admin account? I opt to just cancel my office 365 subscription and do it again from the start, but I can't even access it. Is there a Microsoft contact center I can ask for support?

thanks for the update.