Intune - macOS app delpoyment error - This DMG file is not supported 0x87D30143

Question

Intune - macOS app delpoyment error - This DMG file is not supported 0x87D30143

Kevin Hawkins 141

Hi,

I am trying to deploy Citrix Workspace to a macOS device via Intune. I get the following error

This DMG file is not supported. Check the prerequisites for deploying a DMG file. (0x87D30143)

2023-06-14_14-24-03

I downloaded the installer from Citrix and can install it manually on the Mac, so the installer does work.

I have been able to deploy MDE and 365 apps to the Mac via Intune. Any ideas on why I am getting this error?

Thanks

4 answers

Your answer

Answer 1

Lu Dai-MSFT 28,486

@user-unknown Thanks for posting in our Q&A.

This error code is not recorded in our official article. From the error message, please check if the device meets the prerequisites.

https://learn.microsoft.com/en-us/mem/intune/apps/lob-apps-macos-dmg#prerequisites

Specially check if Microsoft Intune management agent is installed on the device.

If there is anything update, feel free to let us know.

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Kevin Hawkins 141 Reputation points

2023-06-19T08:24:35.11+00:00

Hi,

Yes I read that article and double checked the prereqs. the device is managed by Intune, the app is under 2GB (it is 500MB) and the MS Intune management agent is running when I check it in all services\apps.

I have been able to install Windows Defender and 365, so I am confused as to why it doesn't meet the prereqs.

Anything else I should check?
Lu Dai-MSFT 28,486 Reputation points

2023-06-20T07:02:10.61+00:00

@user-unknown I couldn't repeat this issue because I don't have MacOS. Given this situation, it is suggested to create an online support ticket to find if there is more helpful information from the backend. Here is the support link:

https://learn.microsoft.com/en-us/mem/get-support

Answer 2

Victoria Aulicino_SA 0

I am getting the same DMG 0x87D30143 error except the app that was deployed was a MacOS .PKG app, not DMG, and it shows as successfully deployed to just one of my devices, please advise. User's image

User's image

Matt W 5 Reputation points

2023-09-07T11:40:26.4633333+00:00

I have the same problem. App installs correctly, but Intune reports "The file provided is not supported. Check the requirements for deploying the selected app type. (0x87D30143)"
Alex Smith 10 Reputation points

2023-10-09T11:50:16.7733333+00:00

Did anyone figure this out? I'm having the same issue with .pkg deployment. Installs but then reports as failed.

Answer 3

Sankardayal Sarma Ryali 0

We do have similar issue with .pkg. Same Package configuration got installed on other devices. only for one device we are getting this error.

Answer 4

Same issue here with just two apps (pkg). Many other are working without issue. So looks like not a general issue on the device or the configuration. Both apps can be installed localy on the device by hand without an issue.

Error message:
The file provided is not supported. Check the requirements for deploying the selected app type. (0x87D30143)

One app does not has a CFBundleVersion in its Info.plist file. The other app has a CFBundleVersion string which does not look like a version string, just a build number like 23456. Looks like intune has issue with such apps.

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Intune - macOS app delpoyment error - This DMG file is not supported 0x87D30143

4 answers

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