Teams for mobile device

Question

Teams notifications on mobile devices may be delayed, and others may not be notified even when they call, which happens by chance. How to solve it？

Answer 1

Hi VilabeJacmil,
There are a few things you can do to try to troubleshoot delayed or missing notifications in Teams on mobile devices:

1. Check your device settings. Make sure that Teams is set to receive notifications, and that your device is not set to silence notifications for Teams. You can also try restarting your device.
2. Check your Teams settings. Make sure that you are not in Do Not Disturb mode, and that your notifications are set to be delivered immediately. You can also try clearing the Teams cache and data.
3. Check your network connection. Make sure that you have a strong and stable internet connection. If you are using Wi-Fi, try switching to cellular data, or vice versa.
4. Update your Teams app. Make sure that you are using the latest version of the Teams app. You can update the app from the App Store or Google Play Store.
5. Contact Microsoft support. If you are still having problems with delayed or missing notifications, you can contact Microsoft support for help.

Here are some additional tips to help prevent delayed or missing notifications in Teams:

• Keep your Teams app up to date. Microsoft regularly releases updates that include bug fixes and performance improvements.
• Use a strong and stable internet connection. Delayed or missing notifications can occur if your internet connection is slow or unreliable.
• Close other apps when you are using Teams. Having too many apps open at the same time can use up your device's resources and lead to delayed or missing notifications.
• Restart your device regularly. Restarting your device can sometimes fix problems with notifications.

By following these tips, you can help ensure that you receive timely notifications from Teams.